Returns & Exchanges

At Bad Ass Coffee of Hawaii, we want you to love your aloha experience; however, due to the perishable nature of our premium coffee, we cannot accept returns on food items once they have shipped. For non-perishable merchandise, we offer a 30-day return window for items in their original, unused condition.

1

Contact Support

Email our customer service team within 30 days of receipt with your order number and photos of the items you wish to return or any transit damage.

2

Receive Authorization

Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address for our warehouse.

3

Pack and Ship

Securely package your unused merchandise with the original packing slip and clearly mark the RMA number on the outside of the box before shipping.

4

Refund Processing

After we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days, excluding original shipping costs.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing